Terms & Conditions

Across Perú is a local tour operator that offers unique tailor-made experiences for every traveler. We want to create the best personalized travel itineraries in Peru. We invite you to review our Terms and Conditions. Thank you for traveling with Across Peru!

BOOKING

To book your trip with Across Peru you must contact us at +51 994 990 007or you can email us at info@acrossperu.com. Once you have contacted us, we will focus on you, we will have the time to get to know you and listen to you to create an unforgettable experience according to your interests, desires and budget. If you approve the travel itinerary you are agreeing to our Terms and Conditions; whereby, you will be required to make an initial deposit.

PAYMENT POLICY

Payment for services must be made prior to the arrival of the passengers, according to the following terms:

The initial deposit will be determined according to the characteristics of your itinerary. It must be paid within five days after the approval of the travel itinerary; otherwise, your trip will not be confirmed. The full balance is required 90 days prior to the travel date.

This deposit is payable by wire or electronic transfer to the account specified by us. All issuer’s costs, as well as bank and electronic charges will have an additional charge on the amount, for financial costs, according to the policies of the bank or payment processing companies.

Note: If you have booked less than 90 days prior to your travel date, full payment is required within five days after approval of the travel itinerary.

CANCELLATIONS, MODIFICATIONS AND REFUNDS

CHANGES MADE BY YOU

• If you are unable to travel on the dates originally planned due to any unforeseen circumstances, you must send a written notice as soon as possible postponing your reservation up to 31 days before the start of your trip, we will transfer the total amount paid for your trip to a later date, minus an administrative fee of USD 200.00 plus any non-refundable expenses (*), imposed by the suppliers involved in the trip, the postponed date must be within 365 days, or one year, from the original departure date. If you defer your trip from one calendar year to the next, please note that prices may vary according to the policies of our different suppliers.
• (*) Non-refundable expenses: Domestic flights, hotels, Inca Trail tickets, train reservations, etc. According to the policies of each supplier.
• In case you are unable to make your trip due to force majeure such as illness, death of a close relative, unemployment or others. You can transfer your reservation to another person, requesting in writing as soon as possible to see if it can be accepted by Across Peru. Your request must be accompanied with documentation and the reason for the transfer, as well as full details of the person who will replace you. An extra fee of USD 200.00 will be charged for administrative charges, plus any charges imposed by the suppliers involved in the trip. Additionally, entrance tickets to the Machupicchu Citadel and for the Short Inca Trail are non-transferable and non-refundable, new passes have to be requested and check availability. As well as the reservations of the air flights because they often charge 100% and you should opt for new airline tickets.
• If you wish to make any changes (*) during the course of your trip may be subject to change of rates implemented by suppliers and will be applied to the passenger. There will be no refunds for unused services and accommodations.
• (*) Change: Tours, Hotels.

CHANGES MADE BY ACROSS PERU

As we often plan trips several months in advance, Across Peru is unlikely to make any changes to your itinerary. If this happens, you will be notified as soon as possible.

CANCELLATIONS/ REFUNDS

If for any reason you are forced to cancel your trip, you must send a written message as soon as possible. In order to proceed with the cancellation, refunds will apply to the following policies.

Our cancellation and refund policy takes into consideration the fact that Across Peru has to advance some deposits and travel payments to our suppliers for their services, which are often non-refundable and/or non-recoverable by us once paid.

Please note that our experiences are tailor-made, so we will help you to recover all costs whenever possible.

FORCE MAJEURE

Across Peru assumes no liability, nor will we refund or indemnify you in the event that the performance of our contractual obligations is prevented or impaired or that you suffer loss, injury, death, inconvenience or damage, as a result of “force majeure” circumstances; however, we may offer an alternative in case the circumstances are possible and provide support as a travel company.

Force majeure means unusual and unforeseeable circumstances beyond the control of Across Peru or our suppliers, the consequences of which neither Across Peru nor its suppliers could avoid, including, but not limited to, war or threat of war, riot, civil war, terrorist activity (actual or threatened), action by any government or other national or local authority, including port or river authorities, labor protests, technical problems with transportation, machinery or equipment; power outages or failures, natural or nuclear catastrophes, fires, floods, droughts or adverse weather conditions, pandemics, epidemics or disease outbreaks, and water levels in rivers.

LIMITATION OF LIABILITY

Please note that Across Peru does not manage, control or operate any of the suppliers of air, ground, water, accommodations, food and beverage, and travel related services. All these entities are independent suppliers. Therefore, Across Peru is not responsible for any negligent or willful acts of such suppliers, persons or third parties. Furthermore, we are not responsible for any injury, illness or death, loss of your belongings, irregularities, delays, quarantines, civil disturbances, detentions, etc. as a result of force majeure that may arise during the course of your trip. On the other hand, there are many risks inherent in adventure travel that can lead to illness, injury or even death. These risks are increased because some itineraries take place in remote locations, far from medical facilities and other important services, the traveler assumes all risks associated with his or her participation in these trips.

TRAVEL DOCUMENTS

Be sure to bring the proper travel documents to get your travel experience off to a smooth start, such as passports, visas, vaccinations (much depends on nationality and country visited), tourist cards. If you are traveling with children under 18, you should contact your international carrier for detailed information on requirements.

To book air flights, hotels, trains and get permits in the different tourist places in Peru, we will use the information provided in your reservation form (full names, passport number and date of birth must be correct). If you do not provide this information on time and it is incorrect, Across Peru is not responsible for the lack of availability. In case, you change or renew your passport, you must bring your old and new passport with you.

TRAVEL INSURANCE

Before starting your trip to Peru, we recommend that you purchase travel insurance in your country. A travel insurance is a fundamental tool that offers you protection before and during your trip against medical expenses due to illness, accidents, flight or luggage loss, cancellations, repatriation, even telephone and legal assistance in some cases, etc. Make sure you take out a travel insurance policy with the necessary coverage according to your needs. Across Peru advises you to take out a travel insurance policy from the moment you make the payment of your deposit to guarantee any unforeseen event that may occur before the start of your trip, and be covered.

IMAGE RIGHTS, CONTENT AND PROTECTION GENERATED DURING YOUR TRIP

Across Peru has the right to publish any text, pictures before and after the trip.